Privacy policy
The short version: we only use what we need to help you, we keep as little as we can, and we never sell it.
Who we are
Tech Support is made by Westward. This policy covers the Tech Support app for Mac and Windows and this website.
What we collect
- Your account: your name and email, and your Google account ID if you sign in with Google.
- Pictures of your screen: only during a help you started, made smaller and with password boxes blacked out. We send them to our AI partners to understand your screen. We don’t keep them.
- Your voice: only while the mic is on. It is turned into text by our speech partner and the audio is not kept.
- Help history: what you asked and a one-line summary of what was done. Kept 30 days. You can delete it any time.
- Bug reports: what you write, and a picture only if you choose to attach one. Kept 90 days.
- Billing: handled by Stripe. We never see your full card number.
- This website: anonymous visit counts. With “Essential only” we keep only what the site needs to work.
What we never do
- Sell your data or show you ads.
- Read your passwords, password apps or banking apps.
Deleting your data
Delete your account from the app’s Settings. We delete everything within 24 hours, except payment records Stripe must keep by law.
Changes
If we change this policy, we will tell you in the app and by email before it takes effect.