Terms
Plain words, so you know exactly what you’re agreeing to.
The plan
Tech Support is free for 7 days, then $20 a month or $192 a year, until you cancel. A card is needed to start. We remind you 2 days before your trial ends. Charges appear as Toolbay AI.
Limits
Each plan includes up to 40 help sessions a month. They refill on the 1st of each month.
Canceling
Cancel any time with one click in the app or on your account page. You keep help until the end of the time you paid for, and you won’t be charged again.
What it does on your computer
Tech Support only acts when you ask. It asks before anything risky, and you can stop it any time by moving your mouse. It can make mistakes. Before it does anything that can’t be undone, it tells you and waits for your Yes. Please keep backups of things that matter.
Fair use
Use it on your own computer and your own accounts. Don’t use it to break the law, to get into someone else’s accounts, or to harm anyone.
The app is open source
The app on your computer is released under the GPL-3.0 license. Our servers and the service are not part of that license.
Changes
If we change these terms, we will tell you in the app and by email before they take effect.