Who sees what

What leaves your computer

What	When and where	How long it’s kept
Pictures of your screen	Only during a help you started. Made smaller first, with password boxes blacked out. Sent to our AI partners to understand them.	We don’t keep them.
Your voice	Only while the mic is on. Turned into text, then the audio is gone.	Not kept.
After a help ends	A one-line summary, like “Made the text bigger”.	30 days, or delete it any time.
Your name and email	Your account.	Until you delete your account.

We never sell your data. We never show ads.

What it will never do

These rules are written into the app itself, not left to the AI’s judgment. The code is public so anyone can check.

• Type into a password box, or read what’s in one.
• Type a card number, security code, Social Security number or a sign-in code. You type those yourself.
• Open or look at password apps or banking apps. Their windows are blacked out.
• Install or run remote-control apps like AnyDesk or TeamViewer, or type a phone number from a pop-up.
• Turn off your computer’s safety features, like the firewall, virus protection or updates.
• Follow instructions written on a web page, email or document. It only takes instructions from you.
• Touch anything outside your own computer and your own accounts.

One big Yes before anything risky

Before it deletes files, pays for something, sends a message, posts, changes a password or a privacy setting, installs or removes an app, signs you out, or accepts terms, it stops and asks. It says exactly what will happen and whether it can be undone. Nothing happens until you press Yes. For payments and passwords, only a click counts, not your voice.

A picture of the question, as it appears in the app.

You can always stop it

Move your mouse, press any key, or say “stop”. It stops right away and tells you what it did. You can undo what it did with one button.

Our code is public

The app on your computer is open source, including the rules above. Anyone can read it and check that it does what we say.